In attendance Friday was Rob Bock, a True Value Company retail consultant out of the Kansas City region. Bock said the reason True Value stores are still relevant and successful is because of customer service.
"It's that personalized touch that a customer gets when they come into the store," Bock said. "People don't expect that."
Bock said consumers have become conditioned to expect an impersonal retail shopping experience and when they come into a True Value where they are greeted by employees who want to help them find what they want, it can be almost scary to them.
Bock said on the corporate level, they are very excited to see the Fogle's take over for the Stephens'.
"If that had not happened, there's always the possibility this store could go away," Bock said.
The Fogle's bring a level of excitement to the business and a local component, Bock said, which has made this True Value change of ownership "a great one."
"They're just so excited about the business," Bock said. "It's refreshing."
Leona said the purchase has worked out.
"We love it. It's awesome. Our kids love it," she said. "Business has picked up, so we're really happy."
Leona said people have a misconception about True Value stores because they think it's a man's-only store with hardware and outdoor products.
"And it isn't," Leona said. "It's for families who are building their lives from the ground up. We've got everything in here from start to finish. We've got stuff to light the sidewalks to heating their homes and cleaning. Just everything that helps make a family build their home and thrive."