Marilyn Barber, in her assessment of your articles concerning Golden Age is very right. Your paper, your articles, went far beyond necessary.
I have been a volunteer in nursing homes over 20 years — sometimes seven days a week. I found your belaboring excess disgusting.
Yes, I might have seen things in all six of the homes I might have felt could have been done differently. And I have always kept in mind, these people cannot be watched 24 hours a day, although some family members feel their person should be taken care of above and beyond anybody else.
Even patients themselves feel more entitled than other patients. One, I recall, a self-pay, wanted a private room. A few days alone and she felt a nurse should be with her 24 hours a day.
The person that wrote the articles evidently had little, if any, nursing home experience. Write about what you know.